What happens if I forget my password — how is my data protected during reset?

We send a password reset link only to the email you registered. If you lose access to that email, contact support@rsnok.best with your name and phone number to verify your identity before we issue a new reset link.

Reference

How we protect your account and data on rsn ok

Q: Who can I contact if I think my account data has been leaked?

Email support@rsnok.best immediately with the subject 'Security Incident'. Include when you noticed the issue. Our security team will investigate within 24 hours and guide you through account recovery steps.

We keep your personal information secure from the moment you deposit via DANA, OVO, GoPay or QRIS.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureYour withdrawal verified

Explore the Lobby Read FAQ

What we collect and why

rsn ok Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on rsn ok, we collect your name, phone number, email and payment details so withdrawals reach the right person. We also track your login device, IP address and how you use the lobby — this helps us stop fraud and keep

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your account safe. Your deposits through DANA, OVO, GoPay and QRIS are stored in encrypted form. We keep this information for as long as your account is active, plus two years after closure, where local law permits. You can contact our support team at [email protected] to
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request a copy of your data or ask us to delete it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

Privacy support and data requests

Email Support Send privacy questions to [email protected]. Our team responds within 24 hours on weekdays with answers about your data, cookies and account security settings.

Live Chat Open the live chat in the lobby footer. Chat agents can help you request data exports, explain cookie use and guide you through account privacy settings in real time.

Account Settings Head to your account page under Privacy & Security. From there you can review login history, change password, download your transaction data and manage cookie preferences.

HOW WE PROTECT YOU

Data handling and account security

Encrypted Payments

Deposits via DANA, OVO, GoPay and QRIS use SSL encryption. Our servers store payment tokens in separate, firewalled databases so your card or wallet details never appear in our main systems.

Withdrawal Verification

Before we send your payout, we verify your identity by checking the phone number and email on file. This step stops unauthorized withdrawals and confirms the funds go to you.

Cookie Transparency

We use cookies to track your session, remember your lobby preferences and prevent fraud. On first login, you see exactly which cookies we set. You can turn off non-essential ones in account settings.

Data Retention

We keep your account data active while you play. After you close your account, we hold records for two years for regulatory compliance, then delete them automatically.

Third-Party Sharing

We share deposit data only with payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud partners. We never sell your email or phone number to marketing companies.

Your Rights

You can request a copy of your personal data, ask us to correct errors or delete your account. Email [email protected] with the subject 'Data Request' and we'll respond within 10 business days.

Privacy policy FAQs

No. rsn ok never sells your contact details. We share payment info only with DANA, OVO, GoPay and QRIS processors for deposit and withdrawal processing. Everything else stays private and encrypted on our servers.

We retain your data for two years after account closure, where local law permits, for tax and fraud-prevention purposes. After two years, we delete your records automatically. You can request early deletion by emailing [email protected].

Yes. When you first log in, we show you our cookie list. Go to Account Settings > Privacy & Security to turn off non-essential cookies. Some cookies (session, fraud detection) must stay on for account security.

We send a password reset link only to the email you registered. If you lose access to that email, contact [email protected] with your name and phone number to verify your identity before we issue a new reset link.

Your withdrawal address (DANA, OVO, GoPay, QRIS wallet or bank account) is encrypted and stored separately from your login credentials. We never display it on the lobby or share it with other players or affiliates.

Email [email protected] immediately with the subject 'Security Incident'. Include when you noticed the issue. Our security team will investigate within 24 hours and guide you through account recovery steps.

Our privacy practices follow applicable Indonesia regulations. Access and eligibility depend on local law. For specific legal questions about your rights, contact [email protected] or consult your local data-protection authority.

How we protect your account and data on rsn ok

Privacy support and data requests

Data handling and account security

Encrypted Payments

Withdrawal Verification

Cookie Transparency

Data Retention

Third-Party Sharing

Your Rights

Privacy policy FAQs

01 Do you sell my email or phone number to other companies?

02 How long do you keep my account data after I close my account?

03 Can I see what cookies you're using and turn them off?

04 What happens if I forget my password — how is my data protected during reset?

05 Is my withdrawal address on file private?

06 Who can I contact if I think my account data has been leaked?

07 Does rsn ok comply with local Indonesia privacy law?

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